Help & Information – rexgiftstore.com
Order Assistance
Track your order by logging into your account or using the tracking link in your dispatch email. For urgent enquiries about current orders, please use our contact form.
Delivery Questions
We offer several UK delivery options:
- Standard (3-5 working days)
- Express (1-2 working days)
- Next Day (order by 2pm)
International delivery times vary by destination.
Returns Support
Our 30-day returns policy allows you to return most items for free within the UK. Start your return through your account dashboard and print your prepaid label.
Product Care
Each item comes with specific care instructions. Generally, we recommend:
- Storing jewellery separately to prevent scratching
- Keeping leather goods away from moisture
- Avoiding direct sunlight for delicate materials
Payment Options
We accept all major credit/debit cards, PayPal, and Apple Pay. All transactions are securely processed.
Account Help
Reset your password using the “Forgot Password” link. Update your details anytime through account settings.
Gift Services
We offer:
- Gift wrapping (£4.99)
- Personalised messages (free)
- Discreet packaging (no prices included)
Size Guides
Comprehensive sizing information is available on each product page, including:
- Jewellery measurements
- Bag dimensions
- Length conversions for chains
Quality Guarantee
All our products are covered by:
- 30-day satisfaction guarantee
- 12-month manufacturing warranty
- Lifetime repair service (conditions apply)
Corporate Gifts
For bulk orders or business enquiries, please use our corporate contact form.
Sustainability
Learn about our:
- Ethical sourcing policies
- Recycling programme
- Carbon-neutral shipping options
Still Need Help?
Browse our comprehensive FAQ section or submit an enquiry through our contact form for personalised assistance.